Support + FAQ
We firmly believe that client care shouldn’t end once the ink has dried on the contract.
We give all ANPRIoT clients a dedicated account manager who is the primary point of contact for all support enquiries. And, if further assistance is required, our comprehensive investigation and response process is designed to sort any issues quickly and efficiently.
Frequently Asked Questions
Do I need cash and cashless parking pay machines?
We believe in providing the widest choice for car park users. To achieve this, we offer two options: a state-of-the-art payment machine that accepts coins, notes and cards; and a modern cashless machine for contactless and chip-and-pin payment.
What is barrierless parking?
Barrierless parking removes the need for a physical barrier at the entrance and exit to a car park. ANPRIoT uses Advanced Vehicle Recognition (AVR) technology to swiftly and accurately identify vehicles, with payments processed automatically. This provides users with a seamless drive-in drive-out experience.
How can I recover lost parking payments?
ANPRIoT collaborates with ANPR Payment Recovery to ensure a smooth and stress-free resolution for both operators and users. This is fully integrated within our parking platform.
How can I reduce parking admin costs?
ANPRIoT’s advanced parking management system, backed up by our in-house team, offers meticulous vehicle recognition that eliminates the need for a staff member to monitor day-to-day operations. Combine this with digital ticketing, permits and applications, and administration costs are greatly reduced.
What if I need a custom parking solution?
All ANPRIoT clients are given full access to our powerful parking platform without any hidden setup costs. This provides the flexibility to choose the elements that best suit your business needs – and of course you only pay for what you use.